What Are Problem-Solving Skills? (Definition, Examples, And ...

Types of Problem-Solving Skills · Active listening · Data analysis · Research · Communication · Decision-making · Customer service · Feedback responses. WhatAreProblem-SolvingSkills?(Definition,Examples,AndHowToListOnAResume) ByKristinKizer -May.9,2021 SkillsBasedArticles SoftSkills MostCommonSkillsWhatAreSoftSkills?WhatAreLeadershipSkills?WhatAreWhatAreHybridSkills?WhatAreTeamworkSkills?WhatAreCommunicationSkills?WhatAreOrganizationalSkills?WhatArePersonalSkills?WhatAreInterpersonalSkills?WhatAreDecisionMakingSkills?WhatAreNegotiationSkills?WhatAreCreativeThinkingSkills?HowToMultitaskWhatAreAdaptabilitySkills?WhatAreInternalAnalysis?WhatAreMultitaskingSkills?WhatIsProfessionalNetworking?WhatIsNonverbalCommunication?WhatAreCriticalThinkingSkills?PresentationSkillsWhatIsAccountability?WhatIsEmotionalIntelligence?VerbalCommunicationSkillsHardSkills WhatAreHardSkills?WhatAreTechnicalSkills?WhatAreWhatAreLifeSkills?WhatAreSocialMediaSkillsResume?WhatAreAdministrativeSkills?WhatAreAnalyticalSkills?WhatAreResearchSkills?WhatAreTransferableSkills?WhatAreMicrosoftOfficeSkills?WhatAreClericalSkills?WhatAreComputerSkills?WhatAreCoreCompetencies?WhatAreCollaborationSkills?WhatAreConflictResolutionSkills?WhatAreMathematicalSkills?HowToDelegateDesiredTraits WhatAreSkillsEmployersLookFor?WhatAreInductiveReasoning?WhatAreProblemSolvingSkills?WhatAreActiveListeningSkills?WhatAreManagementSkills?WhatAreAttentionToDetail?WhatAreDetailOrientedSkills?WhatAreDomainKnowledge?WhatIsProfessionalism?WhatAreRhetoricalSkills?WhatIsIntegrity?WhatArePersuasionSkills?HowToStartAConversationHowToWriteAConclusionForAResearchPaperTeamPlayerVisualLearnerAptitudeHighIncomeSkillsSpecificSkills WhatIsFigurativeLanguage?WhatAreRhetoricalStrategies?WhatIsaSubjectMatterExpertandWhatDoTheyDo?WhatIsADifferentiationStrategyWhatIsJobOrderCostingWhatIsSituationalAnalysisPlanOfActionReportFormatLawOfDiminishingMarginalReturnsAdministrativeDutiesGivingAPresentationOrganizationalBehaviorManagementDeductiveReasoningReflectiveListening FindaJobYouReallyWantIn InThisArticle   Skiptosection WhatAreProblemSolvingSkills?TypesofProblem-SolvingSkillsMoreAboutProblem-SolvingSkillsHowtoImproveYourProblem-SolvingSkillsHowtoShowOffProblem-SolvingSkillsonaResumeExampleResumeWithProblem-SolvingSkillsHowtoIncludeProblem-SolvingonYourCoverLetterExampleAnswerstoProblem-SolvingInterviewQuestionsSignUpForMoreAdviceandJobsShowMore Mostjobsessentiallyboildowntoidentifyingandsolvingproblemsconsistentlyandeffectively.That’swhyemployersvalueproblem-solvingskillsinjobcandidatesforjustabouteveryrole. Companiesrelyonemployeeswhocanhandleunexpectedchallenges,identifypersistentissues,andofferworkablesolutionsinapositiveway.Ifyoucanshowoffyourproblem-solvingskillsonyourresume,inyourcoverletter,andduringajobinterview,you’llbeonestepclosertolandingajob. We’llcoverproblem-solvingmethods,waystoimproveyourproblem-solvingskills,andexamplesofshowcasingyourproblem-solvingskillsduringyourjobsearch. WhatAreProblemSolvingSkills? Problem-solvingskillsareskillsthathelpyouidentifyandsolveproblemseffectivelyandefficiently.Yourabilitytosolveproblemsisoneofthemainwaysthathiringmanagersandrecruitersassesscandidates,asthosewithexcellentproblem-solvingskillsaremorelikelytoautonomouslycarryouttheirresponsibilities. It’simportanttostartatthebeginningandgetprettyspecific.Beingaproblemsolverdoesn’tmeanthatyoucanwalkintoasituationandsay,“Doitthisway!”andexpectthattobetheresolutiontotheproblem. Atrueproblemsolvercanlookatasituation,findthecauseoftheproblem(orcauses,becausethereareoftenmanyissuesatplay),andthencomeupwithareasonablesolutionthateffectivelyfixestheproblemoratleastremediesmostofit. Theabilitytosolveproblemsisconsideredasoftskill,meaningthatit’smoreofapersonalitytraitthanaskillyou’velearnedatschool,onthejob,orthroughtechnicaltraining. Thatbeingsaid,yourproficiencywithvarioushardskillswillhaveadirectbearingonyourabilitytosolveproblems.Forexample,itdoesn’tmatterifyou’reagreatproblem-solver;ifyouhavenoexperiencewithastrophysics,youprobablywon’tbehiredasaspacestationtechnician. Whileyournaturalabilitytotackleproblemsandsolvethemissomethingyouwerebornwithorbegantohoneearlyon,itdoesn’tmeanthatyoucan’tworkonit.Thisisaskillthatcanbecultivatedandnurturedsoyoucanbecomebetteratdealingwithproblemsovertime. TypesofProblem-SolvingSkills Problem-solvingisconsideredaskillonitsown,butit’ssupportedbymanyotherskillsthatcanhelpyoubeabetterproblemsolver.Theseskillsfallintoafewdifferentcategoriesofproblem-solvingskills. Problemrecognitionandanalysis.Thefirststepistorecognizethatthereisaproblemanddiscoverwhatitisorwhattherootcauseofitis. Youcan’tbegintosolveaproblemunlessyou’reawareofit.Sometimesyou’llseetheproblemyourselfandothertimesyou’llbetoldabouttheproblem.Bothmethodsofdiscoveryareveryimportant,buttheycanrequiresomedifferentskills.Thefollowingcanbeanimportantpartoftheprocess: Activelistening Dataanalysis Research Historicalanalysis Communication Createpossiblesolutions.Youknowwhattheproblemis,andyoumightevenknowthewhyofit,butthenwhat?Yournextstepisthecomeupwithsomesolutions. Mostofthetime,thefirstsolutionyoucomeupwithwon’tbetherightone.Don’tfallvictimtoknee-jerkreactions;trysomeofthefollowingmethodstogiveyousolutionoptions. Brainstorming Creativity Prediction Forecasting Decision-making Topicknowledge/understanding Processflow Evaluationofsolutionoptions.Nowthatyouhavealotofsolutionoptions,it’stimetoweedthroughthemandstartcastingsomeaside.Theremightbesomeridiculousones,badones,andonesyouknowcouldneverbeimplemented.Throwthemawayandfocusonthepotentiallywinningideas. Thisstepisprobablytheonewhereatrue,naturalproblemsolverwillshine.Theyintuitivelycanputtogethermentalscenariosandtryoutsolutionstoseetheirplussesandminuses.Ifyou’restillworkingonyourskillset—trylistingtheprosandconsonasheetofpaper. Dataanalysis Creativity Decision-making Prioritizing Prediction Forecasting Evaluatingandweighing Solutionimplementation.Thisisyour“takeaction”step.Onceyou’vedecidedwhichwaytogo,it’stimetoheaddownthatpathandseeifyouwereright.Thissteptakesalotofpeopleandmanagementskillstomakeitworkforyou. Communication Dependability Teambuilding Troubleshooting Follow-Through Leadership Believability Trustworthiness Projectmanagement Evaluationofthesolution.Wasitagoodsolution?Didyourplanworkordiditfailmiserably?Sometimestheevaluationsteptakesalotofworkandreviewtoaccuratelydetermineeffectiveness.Thefollowingskillsmightbeessentialforathoroughevaluation. Activelistening Dataanalysis Research Communication Decision-making Customerservice Feedbackresponses Troubleshooting Flexibility MoreAboutProblem-SolvingSkills You’venodoubtnoticedthatmanyoftheskillslistedintheproblem-solvingprocessarerepeated.Thisisbecausehavingtheseabilitiesortalentsissoimportanttotheentirecourseofgettingaproblemsolved. Infact,they’reworthyofalittlemoreattention.Manyofthemaresimilar,sowe’llpullthemtogetheranddiscusshowthey’reimportantandhowtheyworktogether. Communication,activelistening,andcustomerserviceskills.Nomatterwhereyouareintheprocessofproblem-solving,youneedtobeabletoshowthatyou’relisteningandengagedandreallyhearingwhattheproblemisorwhatasolutionmaybe. Obviously,theotherpartofthisisbeingabletocommunicateeffectivelysopeopleunderstandwhatyou’resayingwithoutconfusion.Rolledintothisarecustomerserviceskills,whichreallyareallaboutlisteningandrespondingappropriately—it’stheultimateininterpersonalcommunications. Analysis(dataandhistorical),research,andtopicknowledge/understanding.Thisishowyouintellectuallygrasptheissueandapproachit.Thiscancomefromstudyingthetopicandtheprocessoritcancomefromknowledgeyou’vegainedafteryearsinthebusiness.Butthebestsolutionscomefrompeoplewhothoroughlyunderstandtheproblem. Creativity,brainstorming,troubleshooting,andflexibility.Allofyoucreativethinkerswilllikethisareabecauseit’swhenyourbrainisatitsbest. Comingupwithideas,collaboratingwithothers,leapingoverhurdles,andthenbeingabletochangecoursesimmediately,ifneedbe,areallessential.Ifyou’renotcreativebynature,thenhavingateamofdiversethinkerscanhelpyouinthisarea. Dependability,believability,trustworthiness,andfollow-through.Thinkaboutit,thesearealltraitsapersonneedstohavetomakechangehappenandtomakeyoucomfortabletakingthatnextstepwiththem.Someonewhoisshiftyandshadyandneverfollowsthrough,well,you’resimplynotgoingtodowhattheyask,areyou? Leadership,teambuilding,decision-making,andprojectmanagement.Thesearetheskillsthatsomeonewhoisinchargeisbrimmingwith.Thesearetheleadersyouenjoyworkingforbecauseyouknowthey’redoingwhattheycantokeepeverythinginworkingorder.Theseskillscanbelearnedbutthey’reofteninnate. Prioritizing,prediction,forecasting,evaluatingandweighing,andprocessflow.Ifyouloveflowcharts,dataanalysis,predictionmodeling,andallofthatpartoftheequation,thenyoumighthavesomegreatproblem-solvingabilities. Theseareallgreatskillsbecausetheycanhelpyouweedoutbadideas,seeflaws,andsavemassiveamountsoftimeintrialanderror. HowtoImproveYourProblem-SolvingSkills Younowhaveatonofskillsinfrontofyou.Someofthemyouhavenaturallyandsome—notsomuch.Ifyouwanttosolveaproblem,andyouwanttobeknownfordoingthatwellandconsistently,thenit’stimetosharpenthoseskills. Developindustryknowledge.Whetherit’sbroad-basedindustryknowledge,on-the-jobtraining,orveryspecificknowledgeaboutasmallsector—knowingallthatyoucanandfeelingveryconfidentinyourknowledgegoesalongwaytolearninghowtosolveproblems. Beapartofasolution.Stepupandbecomeinvolvedintheproblem-solvingprocess.Don’tlead—butfollow.Watchanexpertsolvetheproblemand,ifyoupayattention,you’lllearnhowtosolveaproblem,too.Payattentiontothestepsandtheskillsthatapersonuses. Practicesolvingproblems.Dosomerole-playingwithamentor,aprofessor,co-workers,otherstudents—juststartthrowingproblemsoutthereandcomingupwithsolutionsandthendetailhowthosesolutionsmayplayout. Goastepfurther,findsomereal-worldproblemsandcreateyoursolutions,thenfindoutwhattheydidtosolvetheprobleminactuality. Identifyyourweaknesses.Ifyoucouldeasilypointoutafewofyourweaknessesinthelistofskillsabove,thenthosearetheareasyouneedtofocusonimproving.Howyoudoitisincrediblyvaried,sofindamethodthatworksforyou. Solvesomeproblems—forreal.Iftheopportunityarises,stepinanduseyourproblem-solvingskills.You’llneverreallyknowhowgood(orbad)youareatituntilyoufail. That’sright,failingwillteachyousomuchmorethansucceedingwill.You’lllearnhowtogobackandreaddresstheproblem,findoutwhereyouwentwrong,learnmorefromlisteningevenbetter.Failurewillbeyourbestteacher;itmightnotmakeyoufeelgood,butit’llmakeyouabetterproblem-solverinthelongrun. HowtoShowOffProblem-SolvingSkillsonaResume It’stimetogetajobandyouknowyourfutureemployerisgoingtobeimpressedbyalloftheproblem-solvingworkyou’vebeendoing.Hey,you’reachampatitnowandhaveseveralsuccessesunderyourbelt.It’stimetohighlightthosesuccessesonyourresumetoprovethatyoucanwalkthewalk. Youcanbringupyourproblem-solvingskillsinyourresumesummarystatement,inyourworkexperience,andunderyoureducationsection,ifyou’rearecentgraduate.Thekeyistoincludeitemsonyourresumethatspeakdirecltytoyourabilitytosolveproblemsandgenerateresults. Ifyoucan,quantifyyourproblem-solvingaccomplishmentsonyourresume.Hiringmanagersandrecruitersarealwaysmoreimpressedwithresultsthatincludenumbersbecausetheyprovidemuch-neededcontext. ThissampleresumeforaCustomerServiceRepresentativewillgiveyouanideaofhowyoucanworkproblemsolvingintoyourresume. ExampleResumeWithProblem-SolvingSkills MichelleBeattle 111MillennialParkway Chicago,IL60007 (555)987-6543 [email protected] ProfessionalSummary QualifiedCustomerServicesRepresentativewith3yearsinahigh-pressurecustomerserviceenvironment.Professional,personable,andatrueproblemsolver. WorkHistory ABCStore—CustomerServiceRepresentative 01/2015—12/2017 Managedin-personandphonerelationswithcustomerscomingintopickuppurchases,returnpurchasedproducts,helpedfindandorderitemsnotonstoreshelves,andexplaineddetailsandcareofmerchandise.Becameakeyplayerinthecustomerservicedepartmentandwaspromotedtoteamlead. XYZStore—CustomerServiceRepresentative/NightManager 01/2018—03/2020,releasedduetoCovid-19layoffs Workedasthenightmanagerofthecustomerservicedepartmentandfilledindaytimehourswhenneeded.Streamlinedaprocessofmovingcustomerstotherightdepartmentthroughanapptoeasetheburdenonthephonelinesandreducecustomerwaittimeby50%.WasworkingonadditionalwaittimeproblemswhentheCovid-19pandemiccausedourstorestoclosepermanently. Education ChicagoTech 2014-2016 EarnedanAssociate’sDegreeinPrinciplesofCustomerCare Skills Strongcustomerserviceskills Excellentcustomercomplaintresolution Stockrecordmanagement Orderfulfillment Newproductinformation Cashregisterskillsandproficiency Leaderinproblemsolvinginitiatives HowtoIncludeProblem-SolvingonYourCoverLetter Youcanseehowtheresumegivesyouachancetopointoutyourproblem-solvingskillsandtoshowwhereyouusedthemafewtimes.Yourcoverletterisyourchancetointroduceyourselfandlistafewthingsthatmakeyoustandoutfromthecrowd. MichelleBeattle 111MillennialParkway Chicago,IL60007 (555)987-6543 [email protected] DearMaryMcDonald, IamwritinginresponsetoyouradonZippiaforaCustomerServiceRepresentative.Thankyoufortakingthetimetoconsidermeforthisposition. Manypeoplebelievethatajobincustomerserviceissimplylisteningtopeoplecomplainallday.Iseethejobasmuchmorethanthat.It’sanopportunitytohelppeoplesolveproblems,maketheirexperiencewithyourcompanymoreenjoyable,andturnthemintolife-longadvocatesofyourbrand. ThroughmyyearsofexperienceandmyeducationalbackgroundatChicagoTech,whereIearnedanAssociate’sDegreeinthePrinciplesofCustomerCare,Ihavelearnedthatthecustomersarethelifelineofthebusinessandwithoutgoodcustomerservicerepresentatives,abusinesswillfalter.IseeitasmymissiontomakeeachandeverycustomerIcomeincontactwithafan. IhavemorethanfiveyearsofexperienceintheCustomerServicesindustryandhadadvancedmyroleatmylastjobtoNightManager.Iameagertoagainprovemyselfasahardworker,adedicatedpeopleperson,andaproblemsolverthatcanbereliedupon.Ihavebuiltaprofessionalreputationasanemployeethatrespectsallotheremployeesandcustomers,asamanagerwhogetsthejobdoneandfindssolutionswhennecessary,andaworkerwhodivesintolearnallshecanaboutthebusiness.Mostofmycustomershavebeenverysatisfiedwithmyresolutionideasandhavereturnedtodobusinesswithusagain. IbelievemyexpertisewouldmakemeagreatmatchforLMNOStore.Ihaveenclosedmyresumeforyourreview,andIwouldappreciatehavingtheopportunitytomeetwithyoutofurtherdiscussmyqualifications.Thankyouagainforyourtimeandconsideration. Sincerely, MichelleBeattle ExampleAnswerstoProblem-SolvingInterviewQuestions Onceyou’veimpressedahiringmanagerwithtop-notchproblem-solvingskillsonyourresumeandcoverletter,you’llneedtocontinuesellingyourselfasaproblem-solverinthejobinterview. Therearethreemainwaysthatemployerscanassessyourproblem-solvingskillsduringaninterview:byaskingquestionsthatrelatetoyourpastexperiencessolvingproblems,posinghypotheticalproblemsforyoutosolve,andbyadministeringproblem-solvingtestsandexercises. Thethirdmethodvarieswildlydependingonwhatjobyou’reapplyingfor,sowewon’tattempttocoverallthepossibleproblem-solvingtestsandexercisesthatmaybeapartofyourapplicationprocess. Luckily,interviewquestionsfocusedonproblem-solvingareprettywell-known,andmostcanbeansweredusingtheSTARmethod.STARstandsforsituation,task,action,result,andit’sagreatwaytoorganizeyouranswerstobehavioralinterviewquestions. Let’stakealookathowtoanswersomecommoninterviewquestionsbuilttoassessyourproblem-solvingcapabilities: Tellmeaboutatimeaprojectwasdelayed.Howdidyougetbackontrack? AtmycurrentjobasanoperationsanalystatXYZInc.,mybosssetaquarterlygoaltocutcontractorspendingby25%whilemaintainingthesamelevelofproductionandmovingmoreprocessesin-house.Itturnedoutthatachievingthisgoalrequiredhiringanadditional6full-timeemployees,whichgotstalledduetothepandemic.Isuggestedthatwewidenournetandhireremoteemployeesafterourinitialapplicantpoolhadnosolidcandidates.Irantheanalysisonoverheadcostsandfoundthatifeven4ofthe6employeeswereremote,we’dsave16%annuallycomparedtothecontractors’rates.Intheend,all6employeeswehiredwerefullyremote,andwecutcostsby26%whileproductionrosebyamodestamount. Whatdoyoudowhenyou’regivenanassignmentthatyouhavenoexperiencewith? Itrytostepbackandgatherresearchasmyfirststep.Forinstance,IhadaclientwhoneededagraphicdesignertoworkwithCrello,whichIhadneverseenbefore,letaloneused.Aftergettingtheprojectdetailsstraight,IbeganmeticulouslystudyingtheprogramtheYouTubetutorials,andthequickcourseCrelloprovides.Ialsoreachedouttocoworkerswhohadworkedonprojectsforthissameclientinthepast.OnceIfeltcomfortablewiththesoftware,Istartedworkimmediately.ItwasaslowerprocessbecauseIhadtobemoremethodicalinmyapproach,butbyputtinginsomeextrahours,Iturnedintheprojectaheadofschedule.TheclientwasthrilledwithmyworkandwasshockedtohearmejokeafterwardthatitwasmyfirsttimeusingCrello. Whatmetricsdoyouindependentlytrack?Howdoyouapplythatinformationtoadjustyourapproachtoyourtasks? Asadigitalmarketer,websitetrafficandconversionratesaremyultimatemetrics.However,Ialsotracklessvisiblemetricsthatcanilluminatethestorybehindtheresults.Forinstance,usingGoogleAnalytics,Ifoundthat78%ofourreferraltrafficwascomingfromoneaffiliate,butthatthesereferralswereonlyaccountingfor5%ofourconversions.Anotheraffiliate,whoonlyaccountedforabout10%ofourreferraltraffic,wasresponsibleforupwardsof30%ofourconversions. Iinvestigatedfurtherandfoundthatthesecond,moreeffectiveaffiliatewasessentiallyqualifyingourleadsforusbeforesendingthemourway,whichmadeiteasierforustoclose.Ifiguredoutexactlyhowtheyweresendingusbettercustomers,andreachedouttothefirst,moreprolificbutlesseffectiveaffiliatewithmyunderstandingoftheresults.Theywereabletochangetheirpagesthatwerereferringustraffic,andourconversionsfromthatsourcetripledinjustamonth.Itshowedmetheimportanceofdiggingbelowthe“bigpicture”metricstoseethemechanicsofhowrevenuewasreallybeinggeneratedthroughdigitalmarketing. Howusefulwasthispost?Clickonastartorateit!SubmitRatingAveragerating/5.Votecount:Novotessofar!Bethefirsttoratethispost.SkillsBasedArticlesSoftSkills MostCommonSkillsWhatAreSoftSkills?WhatAreLeadershipSkills?WhatAreWhatAreHybridSkills?WhatAreTeamworkSkills?WhatAreCommunicationSkills?WhatAreOrganizationalSkills?WhatArePersonalSkills?WhatAreInterpersonalSkills?WhatAreDecisionMakingSkills?WhatAreNegotiationSkills?WhatAreCreativeThinkingSkills?HowToMultitaskWhatAreAdaptabilitySkills?WhatAreInternalAnalysis?WhatAreMultitaskingSkills?WhatIsProfessionalNetworking?WhatIsNonverbalCommunication?WhatAreCriticalThinkingSkills?PresentationSkillsWhatIsAccountability?WhatIsEmotionalIntelligence?VerbalCommunicationSkillsHardSkills WhatAreHardSkills?WhatAreTechnicalSkills?WhatAreWhatAreLifeSkills?WhatAreSocialMediaSkillsResume?WhatAreAdministrativeSkills?WhatAreAnalyticalSkills?WhatAreResearchSkills?WhatAreTransferableSkills?WhatAreMicrosoftOfficeSkills?WhatAreClericalSkills?WhatAreComputerSkills?WhatAreCoreCompetencies?WhatAreCollaborationSkills?WhatAreConflictResolutionSkills?WhatAreMathematicalSkills?HowToDelegateDesiredTraits WhatAreSkillsEmployersLookFor?WhatAreInductiveReasoning?WhatAreProblemSolvingSkills?WhatAreActiveListeningSkills?WhatAreManagementSkills?WhatAreAttentionToDetail?WhatAreDetailOrientedSkills?WhatAreDomainKnowledge?WhatIsProfessionalism?WhatAreRhetoricalSkills?WhatIsIntegrity?WhatArePersuasionSkills?HowToStartAConversationHowToWriteAConclusionForAResearchPaperTeamPlayerVisualLearnerAptitudeHighIncomeSkillsSpecificSkills WhatIsFigurativeLanguage?WhatAreRhetoricalStrategies?WhatIsaSubjectMatterExpertandWhatDoTheyDo?WhatIsADifferentiationStrategyWhatIsJobOrderCostingWhatIsSituationalAnalysisPlanOfActionReportFormatLawOfDiminishingMarginalReturnsAdministrativeDutiesGivingAPresentationOrganizationalBehaviorManagementDeductiveReasoningReflectiveListening Nevermissanopportunitythat’srightforyou. GetStarted Author KristinKizer KristinKizerisanaward-winningwriter,televisionanddocumentaryproducer,andcontentspecialistwhohasworkedonawidevarietyofwritten,broadcast,andelectronicpublications.Aformerwriter/producerforTheDiscoveryChannel,sheisnowafreelancewriteranddelightedtobesharinghertalentsandtimewiththewonderfulZippiaaudience. FindTheBestJobThatFitsYourCareer Wheredoyouwanttowork? 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