Hospitality Industry Resources for Navigating COVID-19

Guidance for the hosptiality industry during COVID-19 — find resources, webinars, research, tools, and expertise by and for hospitality professionals. HomeHospitalityIndustryResources TheCornellPeterandStephanieNolanSchoolofHotelAdministrationhasdevelopedthiscollectionofresources—includingwebinars,peer-reviewedresearcharticles,faculty-authoredopinionpieces,andmore—toequipallsectorsofthehospitalityindustrywithtoolsandguidanceasitsleaderscontinuetonavigatetheunprecedentedimpactsoftheCOVID-19pandemic. Upcomingonlineevents Pastwebinarrecordings Expertsinthenews Industryresearchandreports UniversityupdatesonCOVID-19→ TheCornellNolanSchoolisofferingaseriesofopenwebinarsandpanelswithfacultyandinpartnershipwithindustryadvisoryboardmembersfromourcentersandinstitutes.Inadditiontothoseeventslistedbelow,pleasereviewourcomprehensivelist—newwebinarsarebeingaddeddaily. Seeallevents Featuredfaculty: HeeyonKim TheNext100Years:InnovatorsandDisruptorsShapingtheFutureofHospitality Tuesday,April26,2022,12pmEDT Thiswebcast,thefirstintheseries,willconvenehospitalitystrategyexpertstodiscussnewindustrydisruptors,innovationstrategies,andhowbusinessescanadoptadisruptormindset. Registerhere Featuredfaculty: BillCarroll SherylKimes DejaVuAllOverAgain:LodgingLessonsforRestaurantDistribution Tuesday,May17,2022,1pmEDT JointhiswebcastwithCornellhospitalityrevenuemanagementandtechnologyexpertstoexplorethelodgingindustry’sevolutionandthesimilarchallengesitfaced20yearsagowiththeintroductionofonlinetravelagencies. Registerhere Lookfortheseupcomingwebinars! Registrationforthefollowingeventswillbeavailablesoon.Clickheretocheckifregistrationhasopened.Titlessubjecttochange. AlltimesET. EventsFeaturingNolanSchoolFacultyExperts December17,2021:TheViewfor2022:InsightsandExpectationsfortheU.S.HotelIndustry;FeaturingStevenCarvell October20,2021:ServingSustainability:BoostYourPlant-BasedCuisineConfidence;FeaturingHeatherKolakowski September30,2021:WomeninHospitalityandTravel:Opportunities,Challenges,andProgress;FeaturingKateWalsh August31,2021:HeretoStay:COVID-19ResponsesTransformHospitalityandRestaurantOperations;FeaturingCherylStanley August19,2021:OpportunitiesintheNewParadigm:Risk,Recovery,andLoyalty;FeaturingKaranGirotraand KateWalsh July21,2021:AGreenSlate:BuildingSmarter,SustainableHotels;FeaturingLisaChervinsky July20,2021:HospitalityHiringCrisis:LegalConcernsFacingEmployers;FeaturingDavidSherwyn,’86(ILR),JD’89 July14,2021:BottomsUp:GeneratingIncomeWithNewBeveragePrograms;FeaturingCherylStanley June24,2021:HealthyFutures:TransformingOurLivesThroughCOVID-19’sLessons;FeaturingHeatherKolakowski June24,2021:BrewingaBetterway:TheNextChapterinBeerService;FeaturingDouglassMiller June22,2021:Post-PandemicHotelTransactions:WillthePaceFinallyPickUp?;FeaturingStevenCarvell June15,2021:YourItinerary:PreparingfortheComebackofBusinessMeetings,Conferences,andTravel;FeaturingChekitanDev June10,2021:SustainabilityintheHospitalityIndustry:ChallengesandOpportunities;FeaturingAaronAdalja June8,2021:TheChoice:IndustryLeadersEnvisiontheFutureofF&B;FeaturingLillyJan June2,2021:SocialListening:AnEssentialToolforResponsive,Customer-centricService;FeaturingKathyLaTour May27,2021:PowerofIntelligentDataStitching:PersonalizingtheCustomerJourney;FeaturingKaranGirotra May25,2021:YourRestaurant’sDigitalFrontDoor:LeveragingDigitalMarketingforSuccess;FeaturingAsísMartínez-Jerez May04,2021:RequiringtheCOVID-19Vaccine:ImplicationsforBusinesses;FeaturingDavidSherwyn,’86(ILR),JD’89 April28,2021:RestartingtheCruiseIndustry:ChallengesandOpportunities;FeaturingKateWalsh,MPS’90 April27,2021:WhatKeepsUsComingBack:HowtoBuildConsumerLoyalty;FeaturingHelenChun April23,2021:TheBusinessofFood:SupplyChainDisruptionandInnovation;FeaturingEdMcLaughlin April15,2021:HospitalityOutlook2021:HotelPerformance,CapitalMarkets,andConsumerBehavior;FeaturingDaveRoberts’86,MS’88 April6,2021:6thAnnualTitansofRealEstate:HonoringBrianKingston;FeaturingRichardBaker’88 March30,2021:UsingTechnologytoReinventHospitalityBusinessModels:Investing,Development,andOperation;FeaturingElenaBelavina March23,2021:Post-2020FoodandBeverage:RebuildinganEmbattledIndustry;FeaturingLillyJan March23,2021:DesigningforHealthySleepandTravel:AResearchPerspective;Featuring HeatherKolakowski’00,RohitVerma,RanaZadeh March16,2021:COVID-19’sEffectonHR:Hospitality’sResponsetothe‘NewNormal’;FeaturingBruceTracey March10,2021:TheIndustry’sVisionofTomorrow’sHospitality;FeaturingMarieOzanne March9,2021:Pre-DisputeMandatoryArbitration:AModelforSettingDisputesinaPositiveManneroraForcedDenialofEmployeeRights?;Featuring:AlexColvin,Ph.D.’99,HarryKatz,DavidSherwyn,’86(ILR),JD’89 February23,2021:COVID-19andWorkplaceSafetyIssues:LessonsFromtheHospitalityandUtilitySectors;FeaturingHarryKatz February9,2021:THEBIDENNLRB:BipartisanPerspectives;FeaturingDavidSherwyn,’86(ILR),JD’89andHarryKatz February2,2021:ReframingandInnovatingthroughthePandemic:TheStoryoftheCanlisBrothers;FeaturingKateWalsh,MPS’90 January21,2021:CustomerSocialEngagement:Loyalty,Reputation,andProfits;FeaturingChrisAnderson January14,2021:ReimaginingTravel:ReinventingtheTravelExperience&UsingDatatoBoostRecovery;FeaturingDaveRoberts’86,MS’88 December9,2020:NewYorkCityRealEstate:StraightTalkontheRoadtoRecovery;FeaturingKevinF.Hallock December8,2020:ReopeningRestaurantsAfterCOVID-19:LessonsFromAsia;FeaturingLillyJan December2,2020:19thAnnualLabor&EmploymentLawRoundtable;FeaturingRichardW.Hurd,BruceTracey,DavidSherwyn,’86(ILR),JD’89&HarryKatz November20,2020:TheFutureofSeniorLiving:Expectations,Challenges,andInnovations;FeaturingAlexSusskind&RohitVerma November19,2020:COVID-SafeHotels:HealthInnovationsforGuestsandEmployees;FeaturingDavidSherwyn November12,2020:PeopleOverProfits:PrioritizingEmployee-OrientedSolutions;FeaturingAaronAdalja&JamiePerry October27,2020:Employee-OrientedTech:Relevance,Risk,andReward;FeaturingDavidSherwyn,’86(ILR),JD’89 October23,2020:ThrivinginIsolation:HealthandHumanConnection;Featuring  HeatherKolakowski’00&KristinaWorkman October20,2020:RobotsintheHospitalityIndustry:AdoptingNewTechnologiesWhileMaintainingtheHumanTouch;FeaturingDavidSherwyn,’86(ILR),JD’89 October13,2020:TheFutureofAirTravel:ManagingCOVID-19WhileBringingTravelersBack;FeaturingChrisAnderson October5,2020:TheHealthTrustFactor:EmbracingHealthcarePrinciplesinHospitality;FeaturingLindaCanina  September29,2020:ReopeningEuropeanHotels:TheRecoveryandInvestmentLandscape;FeaturingLindaCanina September23,2020:InnovatingforaPost-PandemicFuture:ChallengesandOpportunitiesintheHospitalityIndustry;FeaturingKateWalsh,MPS’90 September15,2020:RecoverybytheNumbers:WhattoExpectintheLodgingIndustry;FeaturingLindaCanina July22,2020:HotelTransactionsandCOVID-19:TheUnevenRoadtoRecovery;FeaturingCrockerLiu July20,2020:BuildingGuestConfidence:MakingHospitalitySafe;FeaturingDavidSherwyn,’86(ILR),JD’89 July8,2020:HospitalityMarketing:AdjustingYourApproachandMessagingintheFaceofCOVID-19;FeaturingHelenChun July2,2020:LeadingOurIndustryForward:AConversationwithTwoGlobalIndustryLeaders;FeaturingKateWalsh,MPS’90 June18,2020:OperationalControlofCasinos:ReopeningIntheAgeofCoronavirus;FeaturingMichaelPaz June9,2020:HospitalityComplianceintheWakeofCOVID-19;FeaturingDavidSherwyn,’86(ILR),JD’89 June3,2020:OpportunityinCrisis:HowtoPivotaHospitalityCareerDuringaPandemic;FeaturingBruceTracey May27,2020:AccountingandFinancialReportingNavigatingCOVID-19Challenges;FeaturingMaryMacAusland May20,2020:HospitalityCapitalMarkets:Front-LineExpertPerspectivesontheLatestTrends,ChallengesandViableSolutions;FeaturingStevenCarvell May14,2020:HotelTransactionsinaPost-COVIDWorld:TheRoadAhead;FeaturingCrockerLiu May12,2020:ManagingRestaurantsintheTimeofCoronavirus:ALookatEmergingBestPractices;FeaturingChristopherGaulke May6,2020:BackonTap-StrategizingtheReopeningofYourTaproomorBrewpub;FeaturingDouglassMiller May4,2020:RestartingtheHospitalityIndustry;FeaturingKateWalsh,MPS’90 April29,2020:HowLoanRestructuringCanKeepHotelsinBusiness:NavigatingtheCOVID-19Crisis;FeaturingDanielLebret,Ph.D.’08 April23,2020:CommunicatingWithFurloughedEmployees:GettingitRight;FeaturingDavidSherwyn,’86(ILR),JD’89 April22,2020:CommercialRealEstateintheWakeofaPandemic:HowBorrowersandLendersAreRespondingtoCOVID-19;FeaturingStevenCarvell April20,2020:ProtectingandAssistingWorkersintheMidstofaPandemic:Labor-ManagementSolutions;FeaturingDavidSherwyn,’86(ILR),JD’89 April16,2020:What’sNextforNYCRestaurants:NavigatingtheCOVID-19Crisis;FeaturingAlexSusskind April16,2020:TheTravelIndustry’sRoadtoRecovery:NavigatingtheCOVID-19Crisis;FeaturingKateWalsh,MPS’90; Downloadslidedeckshere:KalibriLabsCOVID-19Toolkit,CBRE:USHotelOutlook-HowBadCanitget? Apr3rd,2020:TheRestaurantBusinessinCrisis:CopingwithRestaurantSlowdowns,ExpenseManagement,andtheRoadAhead;FeaturingAlexSusskind March31,2020:Labor-ManagementRelationsintheMidstofaPandemic:ConflictorAccommodation?;FeaturingDavidSherwyn,’86(ILR),JD’89 March30,2020:COVID-19andtheHospitalityIndustry:PrioritiesandActionStepsforHumanResources;FeaturingBruceTracey March27,2020:NavigatingtheCOVID-19Crisis:Identifying,Understanding,andComplyingwithEmploymentLaws,OldandNew;FeaturingDavidSherwyn,’86(ILR),JD’89&KateWalsh,MPS’90 March25,2020:COVID-19BusinessReadinessWebinarSeries:Food&BeverageOperationsUnderCOVID-19;FeaturingDouglassMiller IndustryEventsHostedbyBoardMembers CenterforHospitalityResearch AAHOA–COVID-19Webcasts Adara&STR–COVID-19InsightsWebinarSeriesWeek5 Adara&CBRE–WhichHotelTrendsAreHeretoStay?InsightsforMarketers,InvestorsandOperators CendynHospitality–Resourceslibrary Duetto–OneWorld,OneIndustry,OneConversation Duetto–MastertheNewRulesofRevenueStrategy FreedomPay–NextLevelCommerce FreedomPay–PaymentsandthePandemic–EnablingAmerica’sEconomicRecovery FreedomPay–NextLevelCommerce:RetailResilience HEDNA@Home–2ndHEDNA@HomeFallVirtualConference Honeywell–TheNewNormalforHospitalityRoundtable HospitalityInsights–RevenueRevival STR–COVID-19:HotelIndustryImpact Translations.com–TransformationwithMarthaGeller:PartTwo Translations.com–FindingSuccessinRetailDuringCOVID-19 CenterforRealEstateandFinanceAdvisoryBoard Moody’sAnalytics– Webinars-on-Demand CornellCenterforInnovativeHospitalityLaborandEmploymentRelationsManagement Akerman–CoronavirusWebinar Center BakerHostetler–Coronavirus(COVID-19)ResourceCenter Barnes&Thornburg–Events:RubElbowswithLeaders Cushman&Wakefield–RecoveryReadiness Davis&Gilbert–Coronavirus(CVOVID-19)ResourceCenter Deloitte–UpcomingDbriefswebcasts EptsteinBecker&Green–UpcomingEvents FoxRothschild–UpcomingEvents HirschfeldKraemer–Employer’sGuidetoCoronavirus JacksonLewis–COVID-19Webinars JonesDay–Insights Littler–Events Michelman&Robinson–Events MorganLewis–Events Proskauer–Events PwC–Webcasts SalesBoost–WebinarSeries PillsburyInstituteforHospitalityEntrepreneurshipAdvisoryBoard Adara&LeePillsburyofThayerVentures–COVID-19InsightsWebinarSeriesWeek1 Duetto–COVID-19IndustryUpdates IDeaS–TheJourneytoRecovery SevenRooms–ResourceCenter HowisCOVID-19impactingthehospitalityindustry?NolanSchoolfacultyareexpertsacrossvarioushospitalitysectorsincludingrestaurants,hotels,revenueandfinance,cruises,communication,laborandemploymentrelations,andpropertyownership,operations,andmanagement.Formediainquiries,contactSarahMagnus-Sharpe,607.254.7109. SEEALLSTORIES May11,2021 RequiringtheCOVID-19vaccine:insightsforbusinesses CornellalumniandindustryexpertsrepresentingbothmanagementandworkersdiscusswhetherU.S.employersshouldrequiretheiremployeestobevaccinated. February21,2021 IsThistheEndofTipping? Thepandemicispushingtherestaurantindustrytoconsiderano-tipapproach.“Ifyou’regoingtorebuild,let’srebuildonasoundermodel,"ProfessorMichaelLynntellsTheNewYorkTimes. February18,2021 ‘Ievenmisstheairlinedelays:’Meetthebusinesstravelerswhocan’twaittogetbackontheroad “Wereallyhavenoideawhatbusinesstravelisgoingtolooklikeandatwhatlevelitwillcomeback,"ProfessorChrisAndersontellstheWashingtonPost. BelowisacuratedlistofresearchandreportsfromNolanSchoolfacultyandotherhospitalityindustrycontributorstohelpyounavigatetheCOVID-19crisis.Inadditiontothedocumentslistedbelow,youcanfindacomprehensivelistofCOVID-19resourcesforhospitalitycompaniesassembledbyCIHLERandadvisoryboardmemberWhenLabs. RESOURCESFORHOSPITALITYCOMPANIES CrisisManagementandCommunication ResearchandreportsfromNolanSchoolfaculty: CommunicationPlanning:ATemplateforOrganizationalChange TeamLeadersandTeamMembersinInterorganizationalNetworks:AnExaminationofStructuralHolesandPerformance TeamMember’sCentrality,Cohesion,Conflict,andPerformanceinMulti-UniversityGeographicallyDistributedProjectTeams Additionalindustryresources: CornellHospitalityQuarterly June17,2011:CrisisPlanningandPreparednessintheUnitedStatesTourismIndustry July24,2009:AFrameworkforKnowledge-BasedCrisisManagementintheHospitalityandTourismIndustry October1,2002:CrisisManagementandRecovery:HowWashington,D.C.,HotelsRespondedtoTerrorism April1,1998:SonestaInternationalHotels:RespondingtoaCrisis April1,1994:CrisisManagement:PreparingforandManagingDisasters November1,1987:ManagingaCrisis:AModelfortheLodgingIndustry FoxRothschild March18,2020:KeyRemindersAboutPaidSickLeaveLawsforNYCandWestchesterEmployers March12,2020:Coronavirus–LegalRisksforNYBusinessClosuresandMassLayoffs  March2,2020:Coronavirus–WorkplaceConsiderationsforHospitalityEmployers EconomicRecessionandRecovery ResearchandreportsfromNolanSchoolfaculty: WinnersandLosersduringtheGreatRecession:ThePositiveImpactofMarketingExpenditures TheBestofTimes,theWorstofTimes:DifferencesinHotelPerformanceFollowing9/11 TheImpactofTerrorismandEconomicShocksonU.S.Hotels WhyDiscountingDoesn’tWork:TheDynamicsofRisingOccupancyandFallingRevenueamongCompetitors CompetitiveHotelPricinginUncertainTimes RelativeRiskPremium:ANew“Canary”forHotelMortgage-MarketDistress GMs’ResponsestotheEventsofSeptember11,2001 Additionalindustryresources: WhatIf? ComparingDownturns,Profits,andRateGrowth RecordLowOccupanciesImplicationsforAverageDailyRateGrowth PricingPowerEvaporates TheRecessionIsOver(Maybe)!NowWhat? TheEffectsofSecuritization,Foreclosure,andHotelCharacteristicsonDistressedHotelPrices,ResolutionTime,andRecoveryRate RedefiningDistressedOpportunities AcquisitionofDistressedCommercialRealEstateDebt CoronavirusEffects,CreditandEconomy COVID-19willforeverchangethefoodserviceindustry Nationalcoronavirusresponse:Aroadmaptoreopening DownloadtheFile Re-RestaurantToolkit(APathtotheNextNormal) ReopeningtheWorkplace:APreliminaryGuideforEmployers Technomic’sTake:COVID-19,TheFoodserviceView Covid-19TravelIndustryResearch;KeyFindings–WaveII-April4-11,2020TravelIntentionsPulseSurvey(TIPS):ImpactofCOVID-19 MMGY:TravelIntentionsPulseSurvey(TIPS):ImpactofCOVID-19,August2020 HotelPerformanceMetricsandOutlooks FromHotStats  COVID-19HotelIndustryImpact March24,2020–SpecialReport:COVID-19ProfitImpactonAsiaMarkets FromCBRE  March24,2020,UpdatedApril14th–U.S.HotelViewpoint|AnUpdated2020Outlook FromhotelAVE  March17,2020–hotelAVECOVID-19HotelOutlook FromHSMAI COVID-19&TheHotelIndustryWorldwide FromCENDYN Theultimatecrisissurvivalguideforhotels FromKalibriLabs COVID-19Impact:RecoveryAnalysis FromSunTrustRobinsonHumphrey Forresearchpurposesonly.Notforinvestmentpurposes.ProvidedbytheCenterforHospitalityResearchwithpermissionfromSunTrustRobinsonHumphrey. March18,2020–Lodging:USRevPAR-32.5%Y/YLastWeek (datasource:STR) March18,2020–Lodging:FebruaryGlobalRevPARResults;Europeflattish;Asia-49%(China-82%)(datasource:STR) March25,2020–Asia-Pachotelprofits-45%to-216%y/yinFeb:badforC-corps;leadingindicatorforU.S.REITS (datasource:HotStats) March25,2020–Lodging:USRevPAR-69.5%Y/YLastWeek (datasource:STR) March26,2020–Lodging:ChinahotelsaroadmapforUShotels? (datasource:STR,Shiji) April1,2020–Lodging:USRevPAR-80.3%Y/YLastWeek (datasource:STR) April1,2020–Lodging–China&Italyhotels:RevPARdown75%&91%forweekending3/28/20(datasource:STR) April8,2020–Lodging–China&Italyhotels:RevPARdown70%&97%y/yforweekending4/4/20(datasource:STR) April8,2020–Lodging:USRevPAR-81.6%Y/YLastWeek;sequentiallyslightlydownvs.thepriorweek (datasource:STR) April15,2020–China&Italyhotels:RevPARdown72%&98%y/yforweekending4/11/20(datasource:STR) April15,2020–Lodging:USRevPAR-83.6%Y/YLastWeek(datasource:STR) April20,2020–Lodging:MarchGlobalRevPARResults;Europe-64.5%;Asia-69.1%(China-77.6%)(datasource:STR) FromHVS–Covid-19ResearchandInsights April10,2020–TheImpactofCOVID-19onHotelValues April14,2020–PuttingthePasttoUseRedux–ExpenseElasticityinaDownturn April20,2020–HVSCOVID-19ImpactonLodgingTaxRevenues April29,2020–HVSCPACEStrategyforAvoidingLoanLossReservesandPreservingEquityCapital ResourcePagesfromIndustryPartners AAHOA–COVID-19Recovery AccessPointFinancial–Newsroom:APFBlog AkermanLLP–CoronavirusResourceCenter AmericanHotel&LodgingAssociations–TheFactsaboutCoronavirus BakerHostetler–COVID-19Stay-at-HomeOrders:InteractiveMap Cendyn–Resources CHMWarnick–COVID-19 Cushman&Wakefield–RecoveryReadiness Davis&Gilbert–Coronavirus(COVID-19)ResourceCenter Deloitte–COVID-19Insightsforbusinessleaders Duetto–COVID-19IndustryUpdates Duetto–TheDuettoPulseReport EpsteinBeckerGreen– CoronavirusResourceCenter FoxRothschild– CoronavirusResources FuelTravel–CrisisManagementResourcesforHotelsMasterList HirschfeldKraemer–Employer’sGuidetoCoronavirus HospitalityNet–Coronavirus:ImpactontheHospitalityIndustry HotStats–COVID-19HotelIndustryImpact IDeaS–HotelIndustryGuidance JacksonLewis–COVID-19 JonesDay–Coronavirus(COVID-19) KaneKessler–COVID-19ResourceCenter Littler–Coronavirus(COVID-19)ResourcesforEmployers LocalMeasure–ResourceBlog Michelman&Robinson–M|RCoronavirusAlert MorganLewis–CoronavirusCOVID-19 MMGYTravelIntelligence–TravelSafetyBarometer NationalRestaurantAssociation–CoronavirusInformationandResources TheNYCHospitalityAlliance–COVID-19Resources Proskauer–CoronavirusResourceCenter PwC–COVID-19:WhatUSbusinessleadersshouldknow PwC–USHospitalityDirections:May2020 ReviewPro–COVID-19 SabreHospitalitySolutions–HelpfulResourcesForTheIndustry Salesforce–ResourceCenter SpencerStuart–LeadershipinTimesofCrisis STR–COVID-19:HotelIndustryImpact Transperfect–InformationalCOVID-19preventionvideo UniteHereLocal25–ManagingtheCoronavirus U.S.TravelAssociation–COVID-19TravelIndustryReseach; TravelIntentionsPulseSurvey(TIPS):ImpactofCOVID-19KeyFIndings-WaveIV–May1-6,2020 WhenLabs–COVID-19ResourcesforHospitalityCompanies ExploretheNolanSchool’scentersandinstitutesformoreresourcesanddirectcontactinformation.OurcentersandinstitutesserveastheNolanSchool’shubforindustryconnectionsandresearch.ToreachtheNolanSchoolfacultydirectlyforconsultationsoradvice,youcanfindthemintheschool’sdirectory,listedbysubject-matterexpertise. FacultyDirectory CenterforHospitalityResearch CornellCenterforInnovativeHospitalityLaborandEmploymentRelations CenterforRealEstateandFinance CornellInstituteforFoodandBeverageManagement CornellInstituteforHealthyFutures PillsburyInstituteforHospitalityEntrepreneurship