Why do I sometimes get incorrect SSL certificate details for my ...

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Open the Start menu. · Search for and open Internet Options. · In the dialog box that appears, select the Content tab. · Click Clear SSL State. Zendeskhelp Guide Adviceandtroubleshooting Hostmapping Zendeskhelp Guide Adviceandtroubleshooting Hostmapping WhydoIsometimesgetincorrectSSLcertificatedetailsformysubdomain? AlexanderPopa EditedOctober24,202102:29 Question WhydoIsometimesgetincorrectSSLcertificatedetailsformysubdomain? Answer  ThisissueisoftencausedbytheincorrectSSLcertificatebeingstoredonyourbrowser.Howtoclearyourbrowser'sSSLstatedependsonyourwebbrowser.Hereareinstructionsforcommonwebbrowsers: MozillaFirefox GoogleChromeonMac GoogleChromeandMicrosoftEdgeonPCcannotbeclearedwithinthebrowsersettingsbutmustbedonethroughtheoperatingsystemsettings: Openthe Start menu. Searchforandopen InternetOptions. Inthedialogboxthatappears,selectthe Content tab. Click ClearSSLState Formoreinformationonhost-mappeddomains,seethearticle: GeneratinganSSLcertificateforhost-mappedbrands. Returntotop 3Comments Sortby Date Votes A) ChromeVersion89.0.4389.90(OfficialBuild)(64-bit)hasno"Network"taboroptionunderAdvanced. TheclosedthingIseeisSettings/Advanced/PrivacyandSecurity/ManageCertificates. ItlaunchestheManageCertificatesdialog,butIseenooptiontoclearSSLstate. ThatoptionwasintheInternetPropertiesdialogofIE,whichisgonenow. B) CanyouincludeinstructionsforEdge,sinceIEhasbeenremovedfromWin10andjustlaunchesEdge? Thanks, Stan BTW,somereferencessayinChrometogotoSettings/Advanced/System/Openyourcomputer'sproxysettings/,whichusedtoopentheInternetPropertiesdialogthathada"ClearSSLState"option,butthisnowlaunchestheWindows"ChangeProxySettings"optionofControlPanel,whichalsohasnoSSLStateoption. HiStan!WithWindows10forbothChromeandEdge,thissettingiskeptwithinyourWindowssystemsettings,under InternetOptions inyour ControlPanel. Underthe InternetProperties window,gotothe Content tabandclick ClearSSLstate. I'llrequestthisarticleisupdatedtoreflectthenewplacethissettingiskeptinWindowsnow,thanksforcatchingthis! Pleasesignintoleaveacomment. Relatedarticles Settingupmultiplebrands Hostmapping-ChangingtheURLofyourhelpcenter AnnouncingtheZendeskintelligenttriageEAP RedirectingtrafficfromdeletedHelpCenterarticles Renamingyoursubdomain PoweredbyZendesk



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