Problem Solving Skill at Workplace - Corporate Essentials

Problem Solving Skill at Workplace · #Identification of Problem · #Analyzing the Problem · #Proposing Solutions · #Decision making · #Implementation of Solution · # ... Skiptocontent Menu OpenSearch Problemsareencounteredonadailybasisineveryone’slife.Someproblemsmaybesmallwhilesomemaybedifficultandcomplex.Aperson’sabilitytofacetheseproblemsandfindaneffectivesolutiontotheseproblemsshowshowgoodhisinterpersonalskillsare. Similarly,atworkplace,weencounterlotsofproblemsinourdaytodaywork.Thebasicrequirementforanyemployeeisthatheshouldbeabletofindaneffectiveandoptimizedsolutiontosuchproblems.Theskillisnotjustlimitedtofindingasolution,onemusthaveabilitytorecognizetheproblem,analyzeitsimpactonthebusiness,prioritizeitandcomeupwithanoptimumsolutiontoresolveit. Whileweareusedtoresolveourdailylifeproblems,workrelatedproblemsneedtobeaddresseddifferently.Differenttechniquesandmethodologyneedstobeappliedandtheproblemsneedtobeworkedinaconstructiveway. Inthismoduleonproblemsolvingwewillbelookingatdifferentstagesofproblemsolvingandhowaproblemcanberesolvedinanefficientway. Topics IdentificationofProblem AnalyzingtheProblem ProposingSolutions DecisionMaking ImplementationofSolution Monitoring #IdentificationofProblem Asthenamesuggests,identifyingtheproblemisthefirststepintheproblemsolving.Someproblemsareidentifiedbyusers,customers,colleagues,etc.Whilesomeproblemsmaybeidentifiedbyself.Beforedefiningitasaproblem,thesourceoftheproblemandthethingsimpactedduetotheoccurrenceoftheproblemneedstobeidentified.Sometimestheproblemidentifiedmaynotbealone,theremaybesomesub-problemsassociatedwithit.Wecannotignorethesesub-problems,andtheyalsoneedtobeaddressedalongwiththemainproblem. Oncetheproblemisidentified,defineitinalanguagethatcanbeunderstoodbyothers. #AnalyzingtheProblem Thenextstepintheproblemsolvingshouldbetoanalyzetheproblemandgaindeeperknowledgeaboutit.Analyzeallthefacts,possibilitiesandproblemsrelatingtotheproblem. Thebestwaytogetthecompletepictureoftheproblemistousedifferentvisualaidslikeflowcharts,chaindiagram,prosandconsdiagramorsimplylistingdownthedifferentpoints.Inthisway,everyonewillhavethesameunderstandingoftheproblemandcanbebrainstormedbasedonthedifferentfacts. #ProposingSolutions Afteranalyzingtheproblem,nextwemustlookoutforallpossiblesolutionstotheproblem.Thebestmethodforsuchsituationsistobrainstorm.Brainstormingcanalsobedoneindividually,butitismoreeffectivewhendoneingroups.Makeanoteofallthepointsproposedbytheparticipants,astheycanleadtoabestpossiblesolution.Evenwhendoneindividually,notedownallthepointsthatstrikeyourmind.Questionthethoughts,lookoutforsimilarproblemsinthepastwhichhavebeenresolved. Afterthisactivity,youmaycomeupwithmultiplesolutions,whichagainneedstobeanalyzedfortakingadecision. #Decisionmaking Todecideonwhichsolutionisbest,weneedtoevaluatealltheproposedsolutions.Writedowntheprosandconsforeachofthesolution.Identifytherisks,ifany,associatedwiththesolutions. Afterevaluatingthesolutions,weighingdowntheprosandconsandtherisksinvolved,weneedtoshortlistthemostoptimumsolutiontoresolvetheproblem. Oncethesolutiononwhichactionneedstobetakenisdecided,thenextstepistoimplementthesolution. #ImplementationofSolution Discussingthesolutionsonpaperandpracticallyworkingonthemarecompletelydifferentfromeachother.Whileimplementingthesolution,youmayfacedifferentotherissues,especiallyiftheproblemwasnotanalyzedcompletely. Workontheplantoimplementthesolution.Incasenewissuesoccur,oneneedtolookoutforthesolutionimmediately.Sinceyouhavealreadybrainstormedalotpreviously,itshouldbeeasyforyoutohandlesuchsmallissues. #Monitoring Oncetheproblemisresolvedafterimplementingthesolution,weshouldmonitortheprocessforsometime.Incasesomepracticalissuereoccur,youwillbeabletoresolvetheissueimmediatelywithoutaffectingtheotherprocesses. 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